Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy ("Policy") explains the rules governing cancellations, refunds, subscription payments, and travel bookings made through Solara AI, operated by Solara Global Technologies Incorporated.

By purchasing a subscription or booking travel services through Solara AI, you acknowledge that you have read, understood, and agree to this Policy.

2. Subscription Services

Solara AI offers subscription plans that may include AI-powered travel planning, premium features, and additional services.

Subscription plans may include:

• Free
• Basic
• Pro
• Other plans introduced in the future

Subscription features and pricing may change over time.

3. Subscription Cancellation

You may cancel your subscription at any time through your account settings.

When a subscription is canceled:

• Your subscription will remain active until the end of the current billing period.
• No further recurring charges will be made after cancellation.
• Access to premium features will end once the current subscription period expires.

Cancellation does not automatically entitle you to a refund.

4. Subscription Refunds

Unless otherwise required by applicable law, subscription fees are generally non-refundable once payment has been successfully processed.

Refunds may be considered on a case-by-case basis in situations including:

• Duplicate payments
• Billing errors
• Unauthorized transactions confirmed after investigation
• Technical issues that permanently prevent access to the purchased subscription

Refund requests should be submitted within 14 days of the payment date. Approval of refunds remains at the sole discretion of Solara AI, except where consumer protection laws require otherwise.

5. Automatic Renewals

Subscriptions may automatically renew unless canceled before the next billing cycle.

By purchasing a subscription, you authorize recurring charges using your selected payment method.

You may disable automatic renewal by canceling your subscription before the renewal date.

6. Travel Bookings

Solara AI may facilitate access to travel-related booking services offered by trusted third-party providers through our platform, depending on the Services available and applicable integrations.

Travel-related Services may include:

• Hotels
• Flights
• Vacation packages
• Other travel-related services

Availability, pricing, booking conditions, cancellation policies, refund eligibility, taxes, fees, and other terms are determined by the applicable travel provider.

Note: References to third-party companies, trademarks, products, or services are provided solely for identification and descriptive purposes and do not imply endorsement, sponsorship, affiliation, or an official partnership with Solara AI unless expressly stated.

7. Booking Cancellations

Cancellation requests for travel bookings are subject to the policies of the respective travel provider.

These policies may differ depending on:

• Airline
• Hotel
• Destination
• Fare type
• Booking conditions
• Promotional offers

Certain bookings may be:

• Fully refundable
• Partially refundable
• Non-refundable

Please review the applicable booking terms carefully before confirming your reservation.

8. Booking Refunds

Refunds for travel bookings depend on:

• Provider policies
• Fare conditions
• Hotel cancellation rules
• Airline policies
• Applicable taxes and fees

If a refund is approved by the travel provider, Solara AI will facilitate the refund process where applicable.

Refund processing times may vary depending on the payment provider and travel supplier.

9. No-Show Policy

Failure to appear for a booked flight, hotel stay, or other travel service without prior cancellation may result in:

• Loss of the reservation
• No refund
• Additional charges imposed by the travel provider

Solara AI is not responsible for provider-specific no-show policies.

10. Changes to Bookings

Requests to modify existing bookings are subject to:

• Provider availability
• Fare differences
• Applicable change fees
• Hotel policies
• Airline policies

Additional charges may apply.

Not all bookings can be modified after confirmation.

11. Payment Processing

Payments made through Solara AI may be securely processed through trusted third-party payment service providers, including Stripe and, where available, PayPal.

The payment methods available may vary depending on your location, the Services used, applicable regulations, and future platform updates.

When a refund is approved, it will generally be returned using the original payment method whenever possible and in accordance with the applicable payment provider's policies.

Note: Solara AI does not collect or store complete payment card information and does not control the processing times of financial institutions or third-party payment providers.

12. Fraud Prevention

To protect our users and partners, Solara AI reserves the right to delay, reject, or investigate refund requests involving suspected:

• Fraud
• Chargeback abuse
• Identity theft
• Payment disputes
• Unauthorized account access

Additional verification may be required before processing a refund.

13. Chargebacks

If you believe a payment was made in error, we encourage you to contact our support team before initiating a chargeback with your financial institution.

Unjustified chargebacks may result in:

• Temporary account suspension
• Permanent account termination
• Restriction from future purchases

14. Exceptional Circumstances

In certain exceptional situations, including but not limited to:

• Natural disasters
• Government travel restrictions
• Public health emergencies
• Airline operational disruptions
• Hotel closures

refunds or travel credits may be available depending on the policies of the applicable travel provider.

Solara AI cannot guarantee refunds in situations where providers decline reimbursement.

15. Changes to this Policy

We may update this Refund & Cancellation Policy from time to time.

Changes become effective upon publication on our website.

The "Last Updated" date at the top of this Policy will reflect the latest revision.

16. Contact Us

If you have any questions regarding refunds or cancellations, please contact us: